Absolutely not! We continue running your service when you go home to have a rest. We are white labelled and you are provided with your own designated out of hours number. Our Support Centre Officers are all from senior care backgrounds. We have Coordinators, Planners, Emergency Response Officers, Lifeline Responders, Quality and Compliance Managers to Registered Managers. They all come with a wealth of experience and knowledge under their belts and will ensure that your carers are working to time, watch your live rota's identifying any lateness and checking in on carers, safe and well checks, resolve issues, help to cover sickness, speak to your clients to keep them updated as to any delays, manage your rota out of hours, support with medication enquiries by speaking to the relevant authorities - everything you would do in a average working day - Just 24 hours though!

Contesto offers comprehensive out-of-hours support for care companies, managing calls, covering staff sickness, and ensuring client attendance. Our services include a personalised LIVE Notification Board for senior management to stay updated with important information, ensuring a 24-hour quality service, 365 days a year. Not only do we offer an out of hours service we also offer an office support package which you can learn more about from our services page.

Contesto is committed to data privacy and protection, adhering to privacy laws with principles like data minimization and accountability. We process personal data transparently and securely, ensuring your information is in safe hands.

Our onboarding process includes understanding your current 'on-call' structure, discussing objectives, and customising our services to fit your needs. We ensure a smooth transition to enhance your operational efficiency.

We recognise the signs of burnout and implement prevention strategies, such as regular breaks and mental health resources. Our technology integration, including AI-driven tools, improves communication, streamlines tasks, and provides monitoring tools to enhance care efficiency and reduce staff burnout.

Our out-of-hours support alleviates staffing shortages and compliance pressures, enhancing operational efficiency. We provide 24/7 support, answer and filter incoming calls, and signpost emergency calls to the correct agency, ensuring continuous care and compliance management.

You can reach us 24/7 at 0808 281 2511 or via email at info@contesto.co.uk for any support or inquiries.

Our pricing includes onboarding fees, annual subscriptions, and monthly talk time packages. We offer flexible plans tailored to your specific needs.

Yes, Contesto offers expert audit services, helping you develop customised plans and integrate technology for streamlined compliance processes.

We utilise tools like Trello, Ring Central, Connecteams, and Zoho for efficient call handling and rota management, ensuring seamless operations.

We offer 24/7 operational support, liaising with GPs and social workers, covering holidays and sickness, and providing continuous support during emergencies.

We emphasise compliance and quality assurance through regular audits, detailed procedures for handling rota queries, client care needs, and missed visits. Our AI solutions assist in automating compliance checks and optimising staff scheduling to meet regulatory requirements.

AI integration is a core component of Contesto's offerings. We utilise AI to automate routine tasks, enhance decision-making processes, and provide predictive analytics for better resource management. This integration helps improve service delivery and operational efficiency.

Contesto offers a range of service levels (Essential, Professional, Expert) to suit different needs. Our services are customisable, allowing you to choose the level of support that best fits your company's requirements.

Our Support Centre Officers receive the Care Certificate and ongoing training to ensure high performance standards. We focus on effective communication, problem-solving, and handling difficult customer interactions.

We leverage AI solutions to reduce workload, automate compliance checks, optimise staff scheduling, and enhance marketing with AI-driven campaigns. Our technology integration improves communication and streamlines tasks, providing monitoring tools to enhance care efficiency.

Contesto's AI-driven approach enhances client satisfaction by providing faster response times, personalised interactions, and predictive insights. Our AI tools analyse client needs and preferences, allowing us to tailor our services and ensure a seamless experience. This proactive approach helps in anticipating issues before they arise, ensuring high-quality care and client satisfaction.

We would love to put a price on the website and be done with it but like all of your clients, every one is unique. Contesto is a tailored service and as such the price is tailored to your requirements. It's not the answer you want to hear I know as you just want to know what the service costs but if you provide us with your details we can have a chat and talk about the support you require and then together we can come up with a plan that suits everyone's budgets. How's that sound? Drop us a message with your details and we'll call you at a time that fits in with your busy day. Speak soon!!