Out-Of-Hours

Care doesn't finish at 5pm on a weekday and over the weekend/bank holidays. Health and Social care runs continuously regardless of the day or time.

Contesto's Out-of-Hours Service ensures seamless care around the clock. Our tailored packages provide everything from basic call management to advanced technology integration, guaranteeing uninterrupted, high-quality care for your clients.

Elevate your services with Contesto's expert team, extending your capabilities beyond regular hours. Rely on us for precision and excellence, delivering reliability when it matters most.

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Our Services

Our Out of Hours support package includes a wide range of services designed to ensure seamless operations, including 24/7 call handling, emergency response coordination, staff coverage for unexpected absences, and continuous compliance monitoring to meet all regulatory requirements.

24/7 Call Handling

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Our team is available around the clock to manage incoming calls, providing immediate response and support for urgent needs...

Contesto's 24/7 call handling service ensures seamless support outside regular hours by managing calls with a team of qualified professionals.

We handle emergencies, provide real time updates, and ensure continuous communication with clients, enhancing service quality and compliance with Care Quality Commission standards.

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Rota Management

We oversee staff schedules to ensure that care delivery continues seamlessly, even outside regular business hours...

Contesto's out-of-hours rota management ensures smooth care schedules even when your office is closed.

Our experienced team handles rota changes, covers sickness calls, and updates your system without senior staff involvement, ensuring uninterrupted care and high service standards 24/7.

Emergency Support Coordination

In the event of an emergency, our team efficiently directs calls to the appropriate services, such as 111 or 999, ensuring that urgent situations are handled swiftly...

Contesto's emergency support coordination service provides immediate assistance during critical situations outside regular hours.

Our team swiftly manages emergency calls and handles urgent issues like medication reordering and multi-agency communication, ensuring that emergencies are addressed promptly to maintain safety and care quality for clients at all times.

Incident Reporting

We document and report any incidents or issues during out-of-hours operations using a real-time Trello board...

Contesto's incident reporting service ensures that all incidents are documented accurately and efficiently, even outside regular hours. Our team gathers detailed information, completes necessary forms, and updates records promptly.

This service ensures compliance with regulatory standards and facilitates swift resolution, maintaining the safety and well-being of clients and staff.

Courtesy Calls

We document and report any incidents or issues during out-of-hours operations using a real-time Trello board...

Contesto's courtesy calls keep clients informed about any changes or delays in their care schedule.

Our team proactively contacts clients to provide updates, ensuring they are aware of their carer's estimated arrival time. This enhances communication, reduces anxiety, and maintains trust and satisfaction with the care service provided.

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Medication Coordination

We manage emergency medication reordering and coordinate with multiple agencies to provide comprehensive support...

Contesto's medication coordination ensures clients receive medications accurately and on time, even out-of-hours.

Our team manages orders, resolves discrepancies, and coordinates with pharmacies and healthcare providers, preventing errors and ensuring compliance with care standards.

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Services Benefits

Contesto's out-of-hours service is designed to provide uninterrupted care by being available 24/7, ensuring that care providers can maintain continuous service delivery. This is crucial for clients who rely on consistent care, as it guarantees that their needs are met at all times.

Additionally, having a team ready around the clock enhances crisis management capabilities. It means that any emergencies or unexpected situations can be handled promptly, minimising disruptions and ensuring client safety. This dual focus on continuous availability and effective crisis response ensures that care providers can deliver reliable and high-quality care, no matter the time of day or night.

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The live notification board is a vital tool that provides real-time updates on critical issues, ensuring senior management is always informed and able to make timely decisions. This feature significantly enhances communication by enabling seamless interaction between Contesto and the care provider.

It ensures that all parties are consistently aware of ongoing situations, fostering effective collaboration and allowing for prompt responses to any challenges. This proactive communication approach not only streamlines operations but also enhances the overall quality of care provided.

Contesto assigns dedicated teams to each care provider, enabling a deep understanding of their operations, preferences, and client needs. This personalised approach ensures that support is perfectly aligned with the provider's standards and expectations.

By adapting to the unique challenges and requirements of each provider, Contesto delivers tailored solutions that not only enhance operational efficiency but also significantly boost client satisfaction.

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Contesto's team excels in efficient call handling, ensuring that all inquiries are addressed promptly and accurately. They are trained to filter non-urgent calls and escalate emergencies appropriately, maintaining a smooth flow of communication.

Additionally, detailed follow-up actions are meticulously recorded, ensuring that nothing falls through the cracks and all client needs are thoroughly met. This comprehensive approach guarantees that every interaction is handled with precision and care, enhancing the overall client experience.

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Contesto provides seamless coverage by managing rota changes and covering for staff sickness, ensuring there are no gaps in service delivery and maintaining the quality and reliability of care. This service significantly reduces the burden on senior staff, allowing them to focus on strategic tasks rather than getting bogged down by day-to-day operational challenges.

By handling these logistical aspects, Contesto enables senior staff to concentrate on broader organisational goals and improvements, enhancing overall efficiency and effectiveness.

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Contesto ensures brand consistency by allowing care providers to maintain their brand identity while leveraging Contesto's expertise. This approach guarantees that clients receive a consistent experience, reinforcing the provider's brand image.

By operating under the provider's brand, Contesto helps maintain client trust and loyalty, as clients perceive the service as a seamless extension of the provider's own operations. This alignment not only strengthens client relationships but also enhances the provider's reputation in the market.

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Contesto offers comprehensive coverage by managing all aspects of emergency support, from medication re-ordering to coordinating with multiple agencies, ensuring clients receive the necessary care without delay.

The team is trained in proactive management, anticipating potential issues and taking measures to prevent emergencies, thereby enhancing overall client safety and well-being. This dual approach ensures that clients are not only supported during emergencies but also benefit from preventive strategies that maintain their health and safety.

Contesto delivers data-driven insights through monthly reports that offer valuable information on service performance. These insights help care providers identify trends, pinpoint areas for improvement, and uncover opportunities for growth.

The reports are customisable, allowing them to be tailored to meet specific needs, providing detailed analysis and actionable recommendations. This tailored approach supports strategic decision-making, enabling care providers to optimise their operations and enhance service quality effectively.

Contesto optimises resources by managing out-of-hours operations, helping care providers reduce the need for additional staff and minimise operational costs. This approach streamlines processes and enhances efficiency, allowing providers to concentrate on delivering high-quality care without the stress of managing after-hours operations.

By taking on these logistical challenges, Contesto enables care providers to focus on their core mission of providing exceptional care, improving overall operational effectiveness and cost-efficiency.

Contesto delivers cutting-edge solutions by leveraging the latest technology and best practices, enhancing service quality and boosting client satisfaction. The service is continuously refined and improved based on feedback and industry trends, ensuring that care providers receive the best possible support.

This commitment to innovation and continuous improvement keeps Contesto at the forefront of the industry, providing care providers with advanced tools and strategies to meet evolving needs and expectations.

Out-Of-Hours

Our Services

24/7 Call Handling

Rota Management

Emergency Support Coordination

In the event of an emergency, our team efficiently directs calls to the appropriate services, such as 111 or 999, ensuring that urgent situations are handled swiftly...

Incident Reporting

We document and report any incidents or issues during out-of-hours operations using a real-time Trello board...

Courtesy Calls

We document and report any incidents or issues during out-of-hours operations using a real-time Trello board...

Medication Coordination

Services Benefits

Privacy Policy

Terms & Conditions

Refund/Cancellation Policy

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